Frequently Asked Questions(FAQ’s)
Yes, our cleaning supplies are manufactured and distributed from our warehouse in Melbourne to all parts of Australia including regional. Even most of our range of paper products such as toilet tissues and hand towels are locally made. With regards to machinery such as vacuums and high pressure washers, they are sourced from all around the world such as Europe and USA to ensure quality.
We accept PayPal, Mastercard, Visa and Electronic Funds Transfer (EFT) either by phone or through our checkout system online. All online transactions (other than EFT) can be done safely and securely using PayPal. PayPal works in conjunction with Crime Stoppers to ensure no fraudulent activities occur. ZipPay will also be an option in upcoming weeks allowing you to pay over 4 instalments.
Yes we do supply resellers all around Australia and if you would like to enquire to become a distributor click here.
Yes. A lot of our products are Bio-Degradeable in our range.
Yes, we ship to all City Metros.
N.V. Chemicals – Return & Exchange Policy
At N.V. Chemicals, we stand by the quality of our products. If you receive a defective product, we’re here to help.
- Returns
- We offer returns only on defective products within 7 days of purchase.
- Proof of purchase (invoice or receipt) is required for all returns.
- Products must be returned in their original packaging where possible.
- Exchanges
- Defective products may be exchanged for the same item or a suitable replacement, subject to availability.
- Exchanges are not offered for change of mind purchases.
- Shipping Costs
- Shipping costs for returns and exchanges are not covered by N.V. Chemicals and are the responsibility of the customer.
- How to Arrange a Return or Exchange
- Contact our customer service team at orders@nvchemicals.com.au or call (03) 9351 1100 within 7 days of receiving your order.
- Provide your order details, reason for return, and photos (if applicable).
- Once approved, return the item to:
N.V. Chemicals
24 Lisa Place, Coolaroo, VIC 3048, Australia